Store Frequently Asked Questions

Shipping

What is your Shipping Policy?
When I go to checkout, the only option I’m given for shipping is Ground or Free, but I selected a Shipping Upgrade. What’s going on?
I’m being give two options for shipping: Ground or Free. Which should I select?

Returns

I need to return a product. How can I do it?
What is your Return Policy?

Contact

How do I contact you?
What is the fastest way to reach you?
Where can I ask questions or give feedback?

Privacy

What is your Privacy Policy?

Saving Money

Where can I find items on sale?
Do you have any deals or coupons?
How can I sign up for the Store Newsletter?
How can I get exclusive offers?

Personalized Assistance

I need a product, but I can’t find it on the site. What do I do?
I am a caretaker/shopping for someone else. Can you help me shop on your site?
I am looking for a gift for a loved one. Can you help me find one?

Other Questions

Is Gift Wrapping available?
Can I buy your products wholesale?
What is the More of Me to Love Community?
What is your community’s mission statement?
What does More of Me to Love do to be green?

Frequently Asked Questions and Answers

Shipping

What is your Shipping Policy?

For answers about any question related to shipping, including, “How fast will my order ship?” “What shipping methods do you use?”  and “What will Shipping and Handling cost me?” please see our complete Shipping Policy here.

When I go to checkout, the only option I’m given for shipping is Ground or Free, but I selected a Shipping Upgrade. What’s going on?

We’re sorry for any confusion with our shipping upgrade options. The reason this is happening is because we are currently unable to offer shipping upgrades on all of our products, so we offer those upgrades on the product pages of the items that we can ship faster. When you select a shipping upgrade for your item that shipping upgrade becomes attached to the item. At checkout you should still select Ground or Free Shipping (you should always select Free Shipping if given the option!), but the item(s) that have the shipping upgrade selected for them will still be shipped by your requested expedited method. One way to determine whether or not your shipping upgrade will be applied is by noting the price of the item. For instance, if the item is $27.95 and you selected a $1.99 Priority Shipping Upgrade, your cart’s subtotal should be $29.94.

I’m being give two options for shipping: Ground or Free. Which should I select?

Free! I certainly would select free shipping if given the option. The only time you shouldn’t select Free Shipping is if you’re shipping to an international location and presented with the option. However, as long as it’s within the U.S. and you’re told Free Shipping, pick it! Free Shipping will not cancel any upgraded shipping options you selected so don’t worry.

Returns

I need to return a product. How can I do it?

Please send return items in their original packaging to the following address: 

More of Me to Love
6760 Jimmy Carter Blvd., Suite 140
Norcross, GA 30071

Please note that you must ship with USPS because the return address is a P.O. Box. If you are unable to get to a United States Post Office, you may schedule a free carrier pickup for your package on the USPS website .

What is your Return Policy?

We endeavor to make returns as hassle free as possible. Most items can be returned for your money back minus up to a 20% restocking fee for anything that is missing or damaged from the original packaging as determined by More of Me to Love. If the product is irreparably damaged a larger fee may be charged or the item may be denied return and sent back to the purchaser at the purchaser’s expense. However, that would be an unfortunate situation, and we do everything we can to avoid it. We are intent on providing the best customer service and hope to never assess such fees so please only return items in a well-intentioned, good-hearted manner. We will evaluate their condition in the same way.

Bathroom or personal hygiene products, due to sanitary restrictions, may not be returned for any reason. Items which are specialty orders or configurable (e.g. power chairs or custom furniture) cannot be returned outside of immediately noted manufacturer’s defects or damage during shipping (and are not available for exchange). Please Contact Us within 24 hours of your order’s delivery if there are any problems.

Contact

How do I contact you?

The easiest and fastest way to contact us is by emailing .(JavaScript must be enabled to view this email address) or filling out the Contact Us information on our webpage.

You may also call our toll free Customer Service line at 1.888.MOMTL-29 (1.888.666.8529).

What is the fastest way to reach you?

We are available to you however you need us to be. If you prefer the phone, please call 888.666.8529. If you prefer Live Chat, please use the option for Live Chat. If it’s after hours and we’re unavailable by those means, please either leave a message (we will always get back to you!), e-mail us at .(JavaScript must be enabled to view this email address) or fill out the Contact Us page.

Where can I ask questions or give feedback?

We welcome all questions and comments. Your comments help us live up to our Customer Service promise. You can ask questions and give feedback by e-mailing .(JavaScript must be enabled to view this email address) or by using the Contact Us tab on our webpage.

Privacy

What is your Privacy Policy and do you have an SSL Certificate?

Protecting you and your personal information is a top priority. We make every effort to make your shopping experience at More of Me to Love as secure as possible. We are secured realtime by GeoTrust, and we are also a Verified Merchant of Authorize.net, Paypal and Merchant Warehouse. We do not store your credit card information in the purchasing process.

Yes, we have an SSL certificate. Simply type https:// at the front of any url and that page will display that way (though the page is secured without the “s” after http).

If you believe anything has compromised your security or the security of the More of Me to Love site, please Contact Us immediately. Read our detailed Privacy Policy here.

Saving Money

Where can I find items on sale?

Numerous items throughout our store are on sale at any given time. We also have a featured sale section here. If you want to be notified if a certain items goes on sale, please click on the RSS feed on the product’s page that allows you to track the product’s price.

Do you have any deals or coupons?

Yes, we do! Find them here.

How can I sign up for the Store Newsletter?

You can sign up for the Store Newsletter by clicking HERE.

How can I get exclusive offers?

Signing up for the Newsletter will make you privy to special offers and deals.

Personalized Assistance

I need a product, but I can’t find it on the site. What do I do?

We are happy to help you find a product on the site or talk about manufacturing it for you. We welcome new product ideas and suggestions. Even if you just want to share an unmet need, we will strive to work with you to find a solution. Please send any such questions or comments to .(JavaScript must be enabled to view this email address) and we will respond as soon as possible. Please specify if you would like to be contacted by phone or e-mail.

I am a caretaker shopping for someone else. How can you help me shop on your site?

We can set up a free shopping appointment via telephone with you. There are no obligations to purchase during or after this telephone shopping session, but we will strive to understand your needs and help however we can. 

I am looking for a gift for a loved one. Can you help me find one?

We can set up a free shopping appointment via telephone with you. There are no obligations to purchase during or after this telephone shopping session, but we will strive to understand your loved one’s needs and help however we can. 

Other Questions

Is Gift Wrapping available?

A Gift Wrapping option is indicated on several product pages. You may select this option if you see it. If the Gift Wrapping option does not appear on the page, feel free to Contact Us to see if we can Gift Wrap your desired product. Gift Messages can be included during the checkout process. If you would like to add a Gift Message after you have completed the purchasing process, please Contact Us, and we will do everything we can to include your special message.

Can I buy your products wholesale?

We welcome inquiries about purchasing our products wholesale. If you are interested, please e-mail .(JavaScript must be enabled to view this email address).

What is the More of Me to Love Community?

More of Me to Love helps people achieve healthier and happier lives by successfully instilling simple and effective nutrition, fitness and mental wellness habits - and for free! In short, members learn to feel good and be healthy. More of Me to Love is not a diet or a weight loss program. Studies show that people can be healthy at many sizes if they think positively, eat nutritiously and live actively. Our community of experts and members provides the support, information and encouragement necessary to realize that having more of you to love is just one of the great things about you.

What is your community’s mission statement?

We promote and spread the healthiness and happiness that you deserve through our welcoming community, certified experts, empowering programs and store. But More of Me to Love is more than the sum of its parts: it’s a lifestyle of living better and loving yourself. Read more about our community.

What does More of Me to Love do to be green?

More of Me to Love is proud to be a GREEN organization. Read more about it here.